Refund policy

Orlory Return Policy

We offer free returns within 30 days on all U.S. domestic orders, with returns handled by mail. We accept returns for both defective and non-defective products; exchanges are not accepted.

If you'd like to start a return, feel free to reach out to us at any time.

Contact

What We Accept for Return

We accept returns for both defective and non-defective products. Product condition for returns is new only, and the return window is 30 days from the date you receive your order. You may request a return within this window in either of the following situations:

  • The item is defective, was damaged in transit, or you received the wrong item
  • The item is in good condition, but you'd simply like to return it (for example, you're not happy with the color or style)

To ensure your return can be processed smoothly, the item must be unused and not installed, with all components intact and in its original packaging (items must be in new condition). Metal or resin zipper pull hardware showing visible signs of deformation or wear cannot be accepted for return.

Items Not Eligible for Return

The following items are not eligible for return: sale/clearance items and gift cards.

How to Request a Return

Please follow these steps:

① Email support@orlory.com with your order number, the item(s) you'd like to return and the quantity, and the reason for the return. If the issue is a quality problem, please attach photos to help us process your request faster.

② We will complete our review within 24 hours. Once approved, we'll assign you a Return Authorization number and email you a free return label — the return label is available to download and print, free of charge, and already includes the destination address barcode, so there's no need to fill in an address yourself.

③ Attach the return label clearly to the outside of the package, and write your Return Authorization number on the package. Returns are handled by mail — the label will indicate the carrier (USPS, UPS, or FedEx), and you can drop the package off at a nearby carrier location or self-service kiosk, or schedule a free pickup through the carrier's website.

④ Once we receive your package, we will complete inspection within 2 business days, and process your refund within 3 business days of approval — refund processing time is 5 days in total.

⚠️ Please note: packages returned without first completing the steps above cannot be accepted for a refund.

If There's a Problem With Your Order

If you receive an item that is damaged or doesn't match your order, please don't worry — we'll work with you to make it right. Please inspect your order as soon as it arrives; if you find any damage or receive the wrong item, send photos of the item and packaging to support@orlory.com within 48 hours, and we will prioritize resolving the issue.

Exchanges

Exchanges are not accepted. We apologize for any inconvenience this may cause. If you'd like a different color or style, you're welcome to request a return and place a new order for the item you want, whenever is convenient for you.

Fees & Refunds

  • Return method: By mail
  • Return label: Download and print, Free
  • Restocking fees: No cost
  • Return shipping: Covered by us — you will not be charged any additional fees
  • Refund processing time: 5 days — we complete inspection within 2 business days of receiving your package, then process your refund within 3 business days of approval. Please note your bank may take an additional 3-5 business days to post the refund, depending on your financial institution. If more than 7 business days have passed since you received our inspection confirmation email and you still haven't received your refund, please contact support@orlory.com.

Contact Us

  • Orlory · A LITTLE WARMTH
  • Email: support@orlory.com
  • Address: 766 S Nile Way, Aurora, CO 80012, United States
  • We respond to all inquiries within 24 hours