Shipping policy
Orlory Shipping Policy
Delivery Coverage
We currently ship exclusively to addresses within the United States. International orders aren't supported at this time, so please confirm your delivery address is located within the US before checking out.
Cutoff Time & Order Handling
Our order cutoff time is 6:00 PM, Pacific Standard Time (Los Angeles). Orders placed before this cutoff move into processing the same day; orders placed after 6:00 PM Pacific Time begin processing the following business day.
Handling time is the difference between the order cutoff time following placement of an order and when the shipment for the order is ready for transit — that is, handed off to the carrier. Our handling time is 1 to 2 days, with orders fulfilled Monday through Friday. This step covers verifying your order, checking each item, and preparing your package for pickup.
Transit Time & Total Delivery Window
Transit time is the time it takes the carrier to deliver a product to a customer. For all destinations within the US, our transit time is 4 to 6 days, with shipments handed to the carrier Monday through Friday.
Combining handling and transit time, the estimated delivery time based on customer locations is 5 to 8 business days for all destinations, counted from the date of purchase. These figures are carrier-based estimates rather than guarantees; severe weather, high shipping volume, or holiday periods can occasionally extend delivery beyond this window, and we'll notify you by email if we're made aware of such a delay.
Shipping Rates & Free Shipping Threshold
For orders under $39.98, shipping is charged at a flat rate: all orders have the same shipping fee, and all orders are shipped for $3.99.
We also offer free shipping over a specific order value — once your order total reaches $39.99, free shipping is applied automatically at checkout. All prices shown on our site include tax.
Tracking Number & Shipment Updates
Once your package ships, you'll receive a confirmation email containing your tracking number, which you can use on the carrier's website to follow its progress. If three business days pass after placing your order without receiving tracking information, contact support@orlory.com and we'll look into it right away.
Delayed or Missing Deliveries
If tracking shows your package as delivered but it hasn't arrived, please check around your entrance and with others at the address first, as carriers sometimes leave packages in less visible spots. If it's still nowhere to be found, email support@orlory.com within 7 days of the delivery date shown in tracking, and we'll investigate with the carrier on your behalf.
Address Accuracy
Please review your shipping address carefully before submitting your order. If you notice an error right after placing it, contact support@orlory.com immediately — we'll try to correct it before the package ships, though we can't guarantee a change once processing has started. Orlory isn't responsible for packages delivered to an address that was entered incorrectly at checkout.
Cancelling Before Dispatch
Orders can be cancelled any time before they ship. Once handed off to the carrier, an order can no longer be cancelled — at that point, please refer to our return policy instead.
Through your account
Placing an order automatically creates a customer profile tied to your email, regardless of whether you selected "create an account" at checkout. To manage your order:
- Visit orlory.com and select the account icon in the top corner.
- Enter the email address used for your order; you'll receive a 6-digit verification code by email.
- Enter the code to sign in, then open "Orders" to locate your order.
- If the status still reads "Unfulfilled," a cancel option will appear. Once it shows "Fulfilled," the order has shipped and can no longer be cancelled this way.
Via your confirmation email
Your order confirmation email includes a direct link to your order status. If the order hasn't shipped, you can use the contact details on that page to request cancellation.
By email
Send your order number, the name and email associated with the order, and the item(s) you'd like cancelled to support@orlory.com. We'll confirm the order status within 24 hours — cancelling and refunding within 1 to 3 business days if it hasn't shipped, or guiding you through a return if it already has.
Reach Our Team
Orlory · A LITTLE WARMTH
- Email: support@orlory.com
- Address: 766 S Nile Way, Aurora, CO 80012, United States
- Support hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time
- Daily order cutoff: 6:00 PM Pacific Time
Thank you for reaching out to Orlory. We aim to respond to all inquiries within 24 hours, typically faster on business days. Replies may be slightly delayed around holidays, but every message will be answered.
Last updated: July 2026